We're Here to Help
Thank you for visiting Kitraven.
Whether you have questions about our decorative wreaths, seasonal decorations, decorative bows, Christmas ornaments, home décor accessories, or an existing order, our customer support team is here to assist you.
We aim to provide clear information and helpful assistance throughout your shopping experience.
How Can We Help?
Product Information
Need more details about a product? Contact us with questions about available sizes, materials, colors, decorative features, care instructions, or other specifications.
Orders & Payments
If you have questions about placing an order, payment confirmation, or your order status, please contact our support team. Including your order number will help us locate your purchase.
Shipping & Delivery
For questions about shipping destinations, delivery arrangements, shipping costs, or tracking information, please reach out to us. You can also review our Shipping Policy for additional details.
Returns & Refunds
If you need assistance with a return, refund, damaged item, or an incorrect order, please contact us by email with your order number and a description of the issue. Relevant photographs may help us review product-related concerns.
Please refer to our Return & Refund Policy for applicable conditions and procedures.
Customer Support
Email: service@kitraven.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
You can contact us by email at any time. Our team will review inquiries during our regular support hours.
Company Information
Store Name: Kitraven
Website: https://kitraven.com
Legal Company Name: Chiyang Heshun Trade Limited
Registered Business Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG
Please note that the address above is our registered business address. For product returns, contact our customer support team first to obtain the applicable return instructions.
Thank you for choosing Kitraven. We appreciate your interest in our seasonal decorations and home décor accessories and look forward to assisting you.