Contact information

At Kitraven, operated by Chiyang Heshun Trade Limited, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our decorative wreaths, seasonal decorations, decorative bows, Christmas ornaments, or home décor accessories, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.

Customer Support

Brand Name: Kitraven

Website: https://kitraven.com

Customer Support Email: service@kitraven.com

Legal Company Name: Chiyang Heshun Trade Limited

Registered Business Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

How We Can Help

Our customer support team can assist you with product information, decorative materials, product dimensions, available colors and variations, care instructions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Order Assistance

If you have questions about an existing order, please contact our support team using the email address provided above.

To help us locate your order, please include the following information where applicable:

Your order number.
The email address used when placing your order.
A brief explanation of your question or concern.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending any products back.

Our team will review your request in accordance with our Return & Refund Policy and provide the appropriate instructions.

For oversized wreaths, fragile ornaments, or delicate decorative accessories, additional protective packaging or transportation arrangements may be required.

Please do not return products to an address that has not been confirmed by our customer support team. Our registered business address is not necessarily our designated return address.

For additional information, please review our Return & Refund Policy available on our website.