Terms of service

Welcome to Kitraven, operated by Chiyang Heshun Trade Limited. These Terms of Service govern your access to and use of our website, https://kitraven.com, and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service, subject to applicable laws and mandatory consumer protection rights.

Please read these terms carefully before using our website.

1. General Conditions

Kitraven operates an online retail store offering decorative wreaths, seasonal decorations, decorative bows, Christmas ornaments, and home décor accessories.

By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.

You must not use our website to engage in fraudulent activities, distribute malicious software, interfere with website security, or violate applicable laws.

We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, or unlawful activity.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, materials, colors, dimensions, care instructions, and availability.

Minor differences may occur due to lighting, screen settings, manufacturing variations, or product updates. Such differences do not affect your statutory rights where a product is not as described.

Customers are encouraged to review product descriptions, dimensions, materials, available options, and care information before placing an order.

For decorative wreaths, bows, and seasonal accessories, customers should consider product dimensions, intended placement, decorative materials, and applicable care instructions before purchasing.

Certain decorative products may contain delicate components that require careful handling, storage, or installation.

We may update product information or discontinue products when necessary.

Nothing in this section limits your statutory rights if a product is defective, incorrectly described, or does not conform to applicable consumer protection requirements.

3. Pricing and Payments

All product prices and shipping fees are displayed in United States Dollars (USD).

Product prices, availability, and applicable promotions may change without prior notice.

The final order total, including applicable shipping charges and any taxes collected at checkout, will be displayed before payment confirmation.

Our standard shipping rates are:

• Orders from $0.00 to $39.98 USD: $12.99 USD.

• Orders of $39.99 USD or more: Free Standard Shipping.

These shipping thresholds are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges.

We accept payment methods made available through our checkout system.

Payments are processed through authorized third-party payment providers.

If a payment cannot be verified or is declined, the order may not be completed.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

4. Orders and Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order and does not necessarily mean the order has been accepted for fulfillment.

We may review orders for payment verification, product availability, or suspected fraudulent activity.

If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment collected.

Customers are responsible for providing accurate shipping and contact information.

If you notice an error in your order details, please contact us as soon as possible.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Our standard estimated delivery timeframes are:

• Order Processing: 1–3 business days after successful payment confirmation.

• Standard Shipping Transit: 3–5 business days after dispatch.

• Estimated Total Delivery Time: 4–8 business days.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on destination, carrier operations, customs procedures, holidays, package dimensions, and circumstances beyond our reasonable control.

Certain decorative products, including oversized wreaths and fragile ornaments, may require additional protective packaging or handling.

Available shipping methods and applicable charges will be displayed during checkout before payment confirmation.

If we cannot dispatch an order within the stated processing period, we will notify the customer, provide an updated estimate where available, and offer cancellation and a refund for the unshipped order, subject to applicable law.

If your order is delayed, missing, or arrives damaged, please contact our customer support team.

For additional information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

For returns requested because of a change of mind or other personal reasons, customers are generally responsible for return shipping costs.

For decorative wreaths, ornaments, bows, and seasonal products, return shipping arrangements and costs may vary depending on product dimensions, weight, packaging requirements, and destination.

If an item arrives damaged, defective, or incorrectly supplied, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval, unless applicable law requires an earlier refund.

For complete information about return eligibility, exclusions, exchanges, and refund procedures, please review our Return & Refund Policy.

Nothing in these Terms of Service limits mandatory consumer rights provided by applicable law.

7. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us promptly at service@kitraven.com.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been dispatched.

Once an order has shipped, cancellation or modification may no longer be possible.

Customers may request a return after delivery in accordance with our Return & Refund Policy.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

8. Product Use and Safety

Customers should use purchased products according to the instructions, specifications, and safety information provided with each item.

Products should not be used for purposes outside their intended function.

Decorative wreaths, bows, ornaments, and seasonal accessories should be installed, displayed, handled, and stored appropriately for their materials and intended use.

Customers should inspect products and included components before use and contact our support team if any items are missing or damaged.

Where applicable, decorative products should be kept away from open flames, excessive heat, or other conditions that could cause damage or create a safety hazard.

Decorative items containing small or detachable components should be kept away from young children where they may present a choking hazard.

We are not responsible for damage caused solely by improper use, unauthorized modifications, or failure to follow clearly provided safety instructions, except where liability cannot legally be excluded.

9. Intellectual Property

The Kitraven website, including its original text, branding, layout, graphics, and other materials owned by or licensed to us, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website materials without authorization, except as permitted by law.

Third-party trademarks, product names, photographs, designs, or other protected materials remain the property of their respective owners.

Nothing in these Terms grants customers ownership of intellectual property displayed on the website.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external service providers for payment processing, shipping, analytics, advertising, and other business operations.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control.

However, our use of third-party service providers does not remove responsibilities that we owe customers under applicable law.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

We collect and process personal information as necessary to provide our services, fulfill orders, respond to customer inquiries, and comply with applicable legal requirements.

Certain analytics and advertising technologies may also be used, subject to applicable privacy laws and customer consent preferences.

For more information about how we handle personal information and your privacy rights, please review our Privacy Policy.

12. Disclaimer of Warranties

We make reasonable efforts to maintain accurate website information and reliable access to our online services.

However, occasional technical interruptions, maintenance periods, or website errors may occur.

To the extent permitted by applicable law, we do not guarantee that website access will always be uninterrupted or error-free.

This disclaimer does not exclude any express product warranties or statutory guarantees that apply to your purchase.

13. Limitation of Liability

To the extent permitted by applicable law, Kitraven will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

14. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malware, or harmful software.

• Collect customer information without authorization.

• Misrepresent your identity or payment information.

• Infringe the intellectual property rights of others.

• Interfere with the security or normal operation of our website.

We may take reasonable measures to address violations of these terms.

15. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, website features, or applicable legal requirements.

Updated terms will be published on this page.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

16. Governing Law and Disputes

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-law principles.

Any disputes arising from or relating to these Terms of Service shall be subject to the jurisdiction of the competent courts of Hong Kong, except where applicable law requires otherwise.

Nothing in these Terms limits or excludes any mandatory consumer protection rights available to customers under the laws of their country or region of residence.

We encourage customers to contact us at service@kitraven.com before initiating formal legal proceedings so that we may attempt to resolve disputes amicably.

17. Customer Support

If you have any questions about these Terms of Service, please contact our customer support team.

Customer Support Email: service@kitraven.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to provide clear information and helpful support throughout your shopping experience.