Privacy policy

At Kitraven, operated by Chiyang Heshun Trade Limited, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://kitraven.com, purchase our products, contact customer support, or otherwise interact with our online store.

By using our website, you acknowledge the privacy practices described in this policy, subject to applicable data protection laws. Visiting our website does not itself constitute consent to processing activities that legally require consent.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Personal and Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information

Products purchased, order numbers, transaction records, payment status, delivery details, returns, refunds, and purchase history.

Payment Information

Payments are processed through payment service providers. We receive information necessary to confirm and manage transactions, but we do not directly store complete payment card numbers or card security codes on our store servers.

Technical and Usage Information

We may collect IP addresses, browser types, device information, operating systems, referring websites, pages visited, and interactions with our online store.

Customer Communications

We collect information you provide when contacting customer support, submitting inquiries, requesting returns, or communicating about orders.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Processing and fulfilling customer orders.

  • Confirming payments and managing transactions.

  • Arranging shipping and delivery.

  • Providing order confirmations and tracking information.

  • Processing returns, exchanges, and refunds.

  • Responding to customer inquiries and providing support.

  • Maintaining and improving website functionality.

  • Preventing fraud, unauthorized transactions, and misuse.

  • Complying with legal, tax, accounting, and regulatory obligations.

  • Sending promotional communications where permitted by applicable law and customer preferences.

  • Analyzing website performance and improving customer experience.

We process personal information only where we have an appropriate legal basis under applicable privacy laws. Depending on the activity and jurisdiction, these bases may include performance of a contract, compliance with legal obligations, legitimate interests, and consent.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functions, improve performance, understand visitor interactions, and provide relevant content or advertising.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember customer preferences.

  • Support secure checkout processes.

  • Analyze website traffic and performance.

  • Measure the effectiveness of marketing activities.

  • Support advertising and personalization where permitted.

Some cookies are necessary for the operation of our website, while others may be optional.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Where Cookie Preferences controls are available on our website, you may use them to manage optional cookies, reject non-essential cookies, or withdraw your consent. You may also manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

4. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

  • E-commerce service providers, including Shopify, which supports our online store.

  • Payment processors, which securely process customer transactions.

  • Shipping and logistics providers, which arrange order delivery and tracking.

  • Technology and hosting providers, which support website functionality and security.

  • Customer support providers, which assist with customer inquiries.

  • Analytics and advertising partners, where permitted by applicable law and relevant privacy preferences.

  • Professional advisers and authorities, where disclosure is required by law or necessary to protect legitimate legal interests.

We do not sell customer contact information as standalone marketing lists.

Certain disclosures for targeted advertising may be considered a sale or sharing of personal information under applicable privacy laws. Where required, we provide customers with appropriate privacy choices.

4A. AppLovin Advertising and Data Sharing

Kitraven may use advertising and measurement services provided by AppLovin Corporation ("AppLovin") in connection with our online advertising activities.

Where these services are enabled, AppLovin may use pixels, cookies, scripts, APIs, and similar technologies to collect or receive information related to interactions with our website and advertisements.

Depending on the services implemented, information processed may include:

  • IP addresses, browser types, device information, and advertising identifiers.

  • Website visits, pages viewed, and browsing interactions.

  • Product views, searches, and items added to shopping carts.

  • Checkout and purchase events, including transaction values.

  • Limited contact or location information where provided through an enabled integration.

This information may be used to measure advertising performance, attribute visits and purchases, support fraud prevention, improve advertising services, and provide interest-based advertising where legally permitted.

We will obtain consent before activating non-essential advertising technologies where required by applicable law. Customers may withdraw consent or manage applicable privacy preferences through the privacy controls made available on our website.

We also respect applicable requests to opt out of targeted advertising or certain sharing of personal information.

For more information about AppLovin's data practices and available privacy choices, please review its official Privacy Policy:

https://legal.applovin.com/privacy/

5. International Data Transfers

Because Kitraven may serve customers in different countries and regions, personal information may be processed or stored outside the country in which a customer resides.

Our e-commerce platform and service providers may operate in multiple jurisdictions.

Where required by applicable law, we take appropriate steps to ensure international transfers of personal information are subject to suitable safeguards.

These safeguards may include contractual protections and other legally recognized data transfer mechanisms.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our online store uses security measures supported by our e-commerce platform and relevant service providers.

Payment transactions are handled through payment processing services that apply their own security controls.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized activity involving their information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment and customer service requirements.

  • Accounting and tax obligations.

  • Legal and regulatory requirements.

  • Fraud prevention and dispute resolution.

  • Legitimate business recordkeeping needs.

When personal information is no longer required, we will delete or anonymize it, or retain it securely where permitted or required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to legal exceptions.

  • Request information about how your personal information is processed.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request data portability where applicable.

  • Opt out of certain targeted advertising, sales, or sharing of personal information where legally applicable.

To exercise an applicable privacy right, please contact service@kitraven.com.

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

9. Marketing Communications

Where permitted by law, we may send promotional emails about products, special offers, or store updates.

Customers can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting customer support.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, and refund notifications.

10. Children's Privacy

Kitraven is not intended for children who are below the age at which they may independently consent to the processing of personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us without the required authorization, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external resources.

These third parties operate under their own privacy policies and practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Kitraven is not responsible for the privacy practices of independently operated third-party websites.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices.

When changes are made, the revised policy will be published on our website.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your privacy rights, please contact us.

Customer Support Email: service@kitraven.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Store Operator: Chiyang Heshun Trade Limited

Registered Business Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, HONG KONG

We will review privacy-related inquiries and respond in accordance with applicable data protection laws.